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FAQs
What types of phone cases do you offer?
We offer a variety of phone cases including Tough Cases, Slim Phone Cases, Flexi Cases, Clear Cases, Snap Cases, Phone Case With Card Holder, and we are adding new models every day.
Which phone models are your cases compatible with?
Our cases are available for a wide range of phone models. Please check each product listing for compatibility details.
What if I like a design, but it’s not available for my cellphone model?
You can send an email to design@mahacase.com with the model name and a screenshot of the product you like. Our Design and sales team will get back to you with a link for your specific cellphone model.
How can I place an order?
Simply select your preferred case design, choose your phone model, and add the item to your cart. Follow the checkout process to complete your purchase.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you offer international shipping?
Yes, we offer worldwide shipping. Shipping costs and delivery times will vary based on location.
How long will it take to receive my order?
Domestic orders typically take 5-7 business days, while international orders may take 10-15 business days, depending on the destination.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
What is your return/exchange policy?
We accept returns or exchanges within 30 days of delivery. Items must be in their original condition. Please refer to our return policy for more details.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving your order for assistance. Or send an email to return@mahacase.com to process the reorder.
Do you offer discounts or promotions?
Yes, we offer a variety of promotions and discounts. Sign up for our newsletter to stay updated on our latest offers.
How can I contact customer service?
You can reach us via email at support@mahacase.com or through our contact form on the website. Visit Contact page for more detail.
Do you offer custom phone case designs?
Yes, we offer custom design options. Contact us at design@mahacase.com for more details on creating your own unique phone case.